GO TO WARRANTY FAQs

WHAT WARRANTY COVERS:

This warranty covers any manufacturer workmanship defects in your KUIU gear. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.

HOW LONG COVERAGE LASTS:

This warranty lasts for the lifetime of the product.

WHO IS COVERED UNDER WARRANTY:

This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.

WHAT WARRANTY DOES NOT COVER:

Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Consequential and incidental damages are not recoverable under this warranty.

KUIU's gear is designed and built with a balance of weight, comfort, performance, and durability as the goal. While KUIU products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, and unexpected falls can push any fabric or clothing type beyond its limit.

In the event that your gear becomes damaged due to any of the above reasons, please contact Rainy Pass Repair for evaluation and repair options. Rainy Pass Repair can also give a third-party opinion as to whether or not the damage should be covered under warranty.

Rainy Pass Repair, Inc.

888-747-7867

Hours M-F 9-6 (Pacific Time)

4415 Stone Way North

Seattle, WA 98103

WHAT KUIU WILL DO:

If the item proves to be defective in workmanship, KUIU will attempt to repair the item. If this is not possible we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at KUIU discretion.

LIMITATION ON DAMAGES AND DURATION OF IMPLIED WARRANTIES:

KUIU will repair or replace the product as provided under this Lifetime Warranty. This shall be the only remedy of the consumer. KUIU shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.

HOW YOU GET SERVICE:

Contact KUIU by email at warranty@kuiu.com, or by phone at 1-800-648-9717, during normal business hours Monday-Friday from 8:30AM-5:00PM PST. You may be asked to provide photographs and to return the product for review.

California law states that products accepted for review must be clean. Please clean your products before returning them to us, otherwise we will not be able to accept them.

WARRANTY FAQs

The first step in a warranty claim is to send an email to warranty@kuiu.com from the email your KUIU account is set up under. We will need pictures of the damage with a short description of how it happened. If you really want to make it an easy process please include: the order number, first and last name of the purchaser, color and size of your item, and a ballpark of when the item was purchased. That will make it easy for us to find the original order.

Typically yes, we will send a prepaid label to receive the damaged product back. We always like to see product failures in person. This is at the discretion of the warranty manager, and they will let you know either way.

You don’t need to do anything different. Just follow the instruction in the first question about the warranty process.

If your item is sold out there are two options, we can send you a replacement when we receive the next shipment, or we can issue a gift certificate for the purchase price of the item. If your item has been discontinued without a replacement we will issue you a gift certificate for the purchase price of the original.

This is a difficult question as the response times will vary depending on the seasonal volume. If all the information is provided and you are the original purchaser, we typically have a 3-5 day response time on the email. Once you have the email and label, shipping may take a few days to be received by us. Once we receive the warranted item the order will be placed and a confirmation will be sent to you.

If you are in a time crunch and need your replacement quicker, we can accommodate that. Once you have the label and put the item in the mail, email warranty@kuiu.com the tracking information. Once the tracking is active and the package is on its way back we will place your replacement order.

Yes, just send an email to warranty@kuiu.com and let us know and we will work with you to have the product swapped out.

We only cover the original purchaser. Any item bought second hand or from a 3rd party is not covered under our warranty policy. If proof of purchase cannot be provided or found, the warranty is void.

Yes, but when you email in please include the full name of the person who purchased it and your shipping address.

KUIU's gear is designed and built with a balance of weight, comfort, performance, and durability as the goal. While KUIU products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, and unexpected falls can push any fabric or clothing type beyond its limit.

Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty.