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* Inner Circle rewards is only available to customers in the United States at this time. Points are not earned on gift card purchases. Customers enrolled in the Guide & Outfitter program are not eligible to participate in the Inner Circle. Visit our Terms and Conditions page to view full program details.

FAQs

KUIU Inner Circle is our free loyalty rewards program that rewards you when you shop.

Your KUIU Inner Circle status is determined by how much you spend within 12 months at kuiu.com and at the KUIU showroom (after promotional offers, before taxes and shipping charges are applied) when you check out with an account that has been registered for the Inner Circle. Visit our Terms and Conditions page to view full program details.

Upon the return of an item, the spend amount applied to your Inner Circle tier status for the original purchase will be deducted from your account and any points earned on the items returned will be deducted from your account.

If you return and item purchase with a KUIU reward certificate, the reward certificate will be returned as points to your account in the applicable amount if the returned points put your points balance at or above 1000 points, you will be able to redeem for a $50 reward.

You will earn 1 point for every $1 you spend on eligible merchandise. Each time you reach 1,000 points you will have the ability to redeem for $50 KUIU rewards at check-out when signed into your account. If you have accumulated 2,000 points you can redeem for a $100 Reward. Rewards can only be applied to orders with a subtotal at or above the reward value. Gift card purchases are not eligible for earning points. Visit our Terms and Conditions page to view full program details.

We cannot combine accounts at this time and urge you to use a single account for all transactions at kuiu.com to ensure you receive credit toward your KUIU Inner Circle program tier status for every qualifying purchase made going forward.

Once you are in Gold or Platinum status, you will be in that tier for one year from the date you unlocked it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

All KUIU Inner Circle members will be invited to redeem a birthday offer during the month of their birthday. Notification will be sent to you via email. If your birthday is added to your account or updated to be within 30 days of the update date, there will be a 30 day delay on the issuance of your birthday gift.

No, only the spend you incur after registering for the KUIU Inner Circle program will apply to your tier status.

KUIU Gold and Platinum members will have access to exclusive products that will be available at specific times throughout the year. Notification will be sent to you via email when product is available.

KUIU Gold and Platinum members will get early access to certain new product and offerings and sales throughout the year. Notification will be sent to you via email when product is available.

KUIU Platinum members get free standard US shipping on all orders $99+. You must be logged into your account that is associated with your Platinum loyalty status in order to take advantage of this offer. Shipping discounts will be automatically applied in checkout when your subtotal is $99 or more.

You may cancel your Inner Circle Program membership at any time by sending an email to service@kuiu.com. Upon cancellation, any points accrued will be forfeited and cannot be redeemed and you will no longer be eligible for program benefits.