Warranty
WHAT WARRANTY COVERS:
This warranty covers any manufacturer workmanship defects in your KUIU gear. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.
HOW LONG COVERAGE LASTS:
This warranty lasts for the lifetime of the product.
WHO IS COVERED UNDER WARRANTY:
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
WHAT WARRANTY DOES NOT COVER:
Any problem that is caused by the following is not covered by warranty:
- Abuse
- Misuse
- An act of nature (fire, flood, moths, etc.)
- Snags
- Stains
- Pilling
- Discoloration
- Deterioration
- Burns
- Tears
- Holes that occur out in the field or during normal wear
- Damage from normal wear and tear
- Consequential and incidental damages are not recoverable under this warranty.
KUIU's gear is designed and built with a balance of weight, comfort, performance, and durability as the goal. While KUIU products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, and unexpected falls can push any fabric or clothing type beyond its limit.
FOR NON-WARRANTY SERVICE:
In the event that your gear becomes damaged due to any of the above reasons, please contact Rugged Thread Outerwear Repair for evaluation and repair options.
Rugged Thread Outerwear Repair
2525 NE Twin Knolls Dr. Suite 9
Bend, OR 97701
Hours M-F | 9-5 (PT)
Start your Repair with Rugged Thread HERE
WHAT KUIU WILL DO:
If the item proves to be defective in workmanship, KUIU will attempt to repair the item. If this is not possible we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at KUIU discretion.
LIMITATION ON DAMAGES AND DURATION OF IMPLIED WARRANTIES:
KUIU will repair or replace the product as provided under this Lifetime Warranty. This shall be the only remedy of the consumer. KUIU shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.
HOW YOU GET SERVICE:
The first step in a warranty claim is to complete the form at https://www.kuiu.com/pages/warranty-form. We will need pictures of the damage with a short description of how it happened. In order to expedite processing, please complete the form with all required information including: the order number, first and last name of the purchaser, color and size of your item, and a ballpark of when the item was purchased. That will make it easy for us to find the original order.
California law states that products accepted for review must be clean. Please clean your products before returning them to us, otherwise we will not be able to accept them.
