From fit to budget to gear advice, we’re here to help.
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1920 N Lincoln St. #101, Dixon, CA 95620
When you use the KUIU website, you are automatically agreeing that both your access to the site and your use of it are:
Please refer to this page frequently to review our current terms and conditions of use. Your use of the KUIU website constitutes your agreement to follow and be bound by these terms. AGE RESTRICTIONS: By using KUIU.com you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the site.
The following elements of this website are the property of KUIU or our suppliers and are protected by United States and international copyright laws:
The trademarks or trade dress of KUIU and our affiliates may not be used without our written permission. Trademarks or trade dress include the KUIU name and logo, and other graphics and other indicia of origin of KUIU products, services, and programs, and those of our affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by our affiliates or us.
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with KUIU.com. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and coloring, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
You agree to indemnify and hold us and our affiliates, agents, employees, officers, directors, and licensors harmless from any claim that may arise from your use of this Website.
KUIU sales and coupon discounts ("promotions") are valid only on purchases of in-stock products during the specified time. Promotions are not valid towards previous purchases. KUIU reserves the right to change or modify promotions at any time.
If you are not satisfied with your purchase, please contact us immediately at email@example.com or during business hours Monday-Friday from 8:30AM-5:00PM PST at 1-800-648-9717. A return authorization (RA) number is required to initiate a return, exchange, or refund of the full purchase price. Returns, exchanges or refunds are subject to the below policy conditions.
In the event of a refund, a credit of the full purchase price (shipping excluded) will be issued in the form of the original payment method. A refund issued to a credit card will appear on your statement within 1 to 2 billing cycles.
To account for changes in inventory, the exchange process is executed in two steps:
1. A new order is placed for the desired exchange merchandise and a charge to your credit card or other desired payment method of choice is processed. You will receive an Order Confirmation email when the new order is placed.
2. Authorized return merchandise is accepted, processed, and a credit of the full purchase price (shipping excluded) will be issued in the form of the original payment method.
Because item availability cannot be guaranteed at the time your return is received, we highly recommend placing a new order as soon as possible.
All outlet sales are final and not eligible for return, exchange or warranty.
This warranty covers any manufacturer workmanship defects in your KUIU gear. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.
This warranty lasts for the lifetime of the product.
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Outlet purchases are not covered by warranty. Consequential and incidental damages are not recoverable under this warranty.
If the item proves to be defective in workmanship, KUIU will attempt to repair the item. If this is not possible we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at KUIU discretion.
KUIU will repair or replace the product as provided under this Lifetime Warranty. This shall be the only remedy of the consumer. KUIU shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.
Contact KUIU by email at firstname.lastname@example.org, or by phone at 1-800-648-9717, during normal business hours Monday-Friday from 8:30AM-5:00PM PST. You may be asked to provide photographs and to return the product for review.
California law states that products accepted for review must be clean. Please clean your products before returning them to us, otherwise we will not be able to accept them.