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RETURN POLICY

 

We believe in providing our customers with the highest-quality product and want you to be 100% satisfied with your purchase. If you are not completely satisfied, you may return your item(s) within 60 days of the purchase date for a refund if the item(s) is/are unworn and clean with original tags attached. Returns containing pet hair, stains, or odors cannot be accepted.

KUIU Outlet purchases are Final Sale and not eligible for a refund or exchange.

 

MAKING A RETURN:

1. Sign in to your KUIU account and go to your order history. Select “Initiate Return” for the order that you would like to return. If you don’t have an account or would like to return a gift, then head to our Returns Portal and enter your order number and email or shipping zip code. If it is a gift, click on the “Return a Gift” option and follow the steps prompted.

2. Select the items you would like to return and provide the return reason and any comments.


3. Choose your preferred return shipping method. You can use one of our prepaid UPS shipping labels for $7.50 or choose to mail your return to us on your own using your preferred carrier. Please note, if you choose UPS, there will be a $7.50 fee deducted from your refund.


4. Print your label and your packing slip from the links sent to your email after initiating the return. You will only see a shipping label if you selected a prepaid label.


5. Select your preferred Refund Method: Refund to original form of payment or to a KUIU Gift Card.


6. Package up your return (if possible, use the original packaging) and be sure to include the packing slip so we can identify your package. Attach the label to the outside of your package.


7. Ship your return by dropping it off at any UPS location, or with the carrier of your choice. The tracking details will be sent via email if you chose the UPS option.


Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to the chosen refund method. Refunds are generally processed within 5 to 7 business days from the day we receive your package.

 

NEED A DIFFERENT SIZE OR COLOR:

 

We are happy to help you place a new order and provide you with free shipping on your repurchase order. We will do our best to get your new products out to you right away, provided the item(s) is/are in stock. You will be charged for the new product on its way out to you and we will cover standard shipping for this order. Once we receive your return product, we will credit you for it within 5-7 business days. Please follow the ‘Making A Return’ instructions above.

 

INTERNATIONAL RETURNS:

 

For any international returns not managed by eShopWorld, please contact us at service@kuiu.com.

For any returns managed by eShopWorld, please CLICK HERE to be redirected to our online returns portal. Our Return Policy applies to all International orders.

If you have any questions, please don’t hesitate to give us a call at 1-800-648-9717 or email us at service@kuiu.com and we will be glad to help!

 

PURCHASES PRIOR TO 9/22/2021:

 

You can use one of our prepaid UPS shipping labels for $7.50 that came with your original delivery, or choose to mail your return to us directly on your own using your preferred carrier. Please include your order number so we can process your refund, and send your return package to:

 

KUIU RETURNS

2029 E MONTE VISTA AVE

VACAVILLE CA 95688-3100