RETURN POLICY

 

We believe in providing our customers with the highest-quality product and want you to be 100% satisfied with your purchase. If you are not completely satisfied, you may return your item(s) within 60 days of the purchase date for a refund if the item(s) is/are unworn and clean with original tags attached. Returns containing pet hair, stains, or odors cannot be accepted.

KUIU Outlet items, Gift Cards, and E-Gift Cards are Final Sale and not eligible for a refund or credit.

 

MAKING A RETURN:

1. Sign in to your KUIU account and go to your order history. Select “Initiate Return” for the order that you would like to return. If you don’t have an account or would like to return a gift, then head to our RETURNS PORTAL and enter your order number and email or shipping zip code. If it is a gift, click on the “Return a Gift” option and follow the steps prompted.

2. Select the items you would like to return and provide the return reason and any comments.

3. Choose your preferred return shipping method. You can use one of our prepaid UPS shipping labels for $7.50 or choose to mail your return to us on your own using your preferred carrier. Please note, if you choose UPS, there will be a $7.50 fee deducted from your refund.

4. Print your label and your packing slip from the links sent to your email after initiating the return. You will only see a shipping label if you selected a prepaid label.

5. Select your preferred Refund Method: Refund to original form of payment or to a KUIU Gift Card. Please note, if you initiate your return as a Gift Return you will receive a KUIU Gift Card as the refund method. The gift card will be emailed to you at the email address you provided in the beginning.

6. Package up your return (if possible, use the original packaging) and be sure to include the packing slip so we can identify your package. Attach the label to the outside of your package.

7. Ship your return by dropping it off at any UPS location, or with the carrier of your choice if you chose ship on your own.. The tracking details will be sent via email if you chose the UPS option.

Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to the chosen refund method. Refunds are generally processed within 5 to 7 business days from the day we receive your package.

APO addresses and international orders are unable to be processed through this portal, see International Returns below for where to send your return.

 

NEED A DIFFERENT SIZE OR COLOR:

 

We are happy to help you place a new order and provide you with free standard shipping on your repurchase order, (US orders only). Please note, we do not process straight across exchanges. You will be charged for the new product on its way out to you. Once we receive your return product, we will credit you for it generally within 5-7 business days. Please follow the ‘Making A Return’ instructions above.

 

INTERNATIONAL RETURNS:

 

For any returns not managed by eShopWorld, or for APO addresses, please send your return to the following address and include a copy of your packing slip or order confirmation in the package:

 

KUIU RETURNS

2029 E MONTE VISTA AVE

VACAVILLE CA 95688-3100

 

For any returns managed by eShopWorld, please head to our ESHOPWORLD RETURNS PORTAL to be redirected to our online returns portal. Follow the prompts and send your return back to the address that is provided to you after initiating your return.

 

Our Return Policy applies to all International orders.

 

If you have any questions, please don’t hesitate to give us a call at 1-800-648-9717 or email us at service@kuiu.com. We will be glad to help! You can also visit our Help Center.