We are able to accept returns within 90 days of your original purchase date for a refund if the item(s) are unworn and clean with original tags. All outlet sales are final and not eligible for return or exchange.
How to make your return:
1. Sign in to your KUIU Account and go to your order history. Select “Initiate Return” for the order that you would like to return. If you don’t have an account or would like to return a gift, then head to our Returns Portal and enter your order number and email or shipping zip code. If it is a gift, click on the “Start a gift return” option and follow the steps prompted.
2. Select the items you would like to return and provide the return reason and any comments.
3. Choose your preferred return shipping method. You can use one of our prepaid UPS shipping labels for $7.50 or choose to mail your return to us on your own using your preferred carrier. Please note, if you choose UPS, there will be a $7.50 fee deducted from your refund.
4. Print your label and your packing slip from the links sent to your email after initiating the return. You will only see a shipping label if you selected a prepaid label.
5. Select your preferred Refund Method: Refund to original form of payment or to a KUIU Gift Card.
6. Package up your return (if possible, use the original packaging) and be sure to include the packing slip so we can identify your package. Attach the label to the outside of your package.
7. Ship your return by dropping it off at any UPS location, or with the carrier of your choice. The tracking details will be sent via email if you chose the UPS option.
Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to the chosen refund method. Refunds are generally processed within 5 to 7 business days from the day we receive your package.
For any international returns not managed by eShopWorld, please send your return back to the following address and include a copy of your packing slip or order confirmation in the package:
Attn: KUIU Returns
2029 East Monte Vista Ave
Vacaville, CA 95688
For any returns managed by eShopWorld, please CLICK HERE to be redirected to our eShopWorld online returns portal. You will need your order number that was provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
1. Sign In to the eShopWorld returns portal by using your order number and email address.
2. Select the items you would like to return and the reason from the drop-down box.
3. Print your packing slip. You will be provided with an address label to return the product directly back to the region return center. The label will contain instructions on how to return your package.
4. Package up your return (if possible, use the original packaging) and be sure to include the packing slip so we can identify your package. Attach the address label to the outside of your package.
5. Ship your return using the carrier of your choice to the address provided on the address label. We recommend keeping the tracking number for your records.
Once your return is received by eShopWorld, you will be issued a refund to your original form of payment for the merchandise total excluding any duties, taxes and shipping fees. Refunds are generally processed within 5 to 7 business days from the day your package is received.