RETURN POLICY

We believe in providing our customers with the highest-quality product and want you to be 100% satisfied with your purchase. If you are not completely satisfied, you may return your item(s) within 60 days of the purchase date for a refund if the item(s) is/are unworn and clean with original tags attached. Returns containing pet hair, stains, or odors cannot be accepted.

KUIU Outlet purchases are Final Sale and not eligible for a refund or exchange.

MAKING A RETURN:

  1. Mark the items that you are returning on your Return Form, found at the bottom of your invoice that was included in your package.
  2. Package your return item(s) and completed return form.
  3. Ship your items back using the pre-addressed UPS return label we have included with your order for your convenience. This service is offered for returns coming from US addresses only. Attach the label to the outside of your package and drop it off at any UPS location. Please obtain the tracking # for your records. If you choose to use the included UPS label, a $7.50 fee will be deducted from your refund.

Alternatively, you may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities. Please make sure that your return is shipped to:

Attn: KUIU Returns
2029 East Monte Vista Ave
Vacaville, CA 95688

Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to your original form of payment. Refunds are generally processed within 5-7 business days from the day we receive your package.

NEED A DIFFERENT SIZE OR COLOR:

We are happy to help you place a new order and provide you with free shipping on your repurchase order. We will do our best to get your new products out to you right away, provided the item(s) is/are in stock. You will be charged for the new product on its way out to you and we will cover standard shipping for this order. Once we receive your return product, we will credit you for it within 5-7 business days. Please follow the ‘Making A Return’ instructions above.

INTERNATIONAL RETURNS:

For any international returns not managed by eShopWorld, please contact us at service@kuiu.com.

For any returns managed by eShopWorld, please CLICK HERE to be redirected to our online returns portal. Our Return Policy applies to all International orders.

If you have any questions, please don’t hesitate to give us a call at 1-800-648-9717 or email us at service@kuiu.com and we will be glad to help! You can also visit our FAQs page.

Return FAQs

Yes. We are able to accept returns within 60 days of your original purchase date for a refund if the item(s) are unworn and clean with original tags. All outlet sales are final and not eligible for return or exchange.

  1. Mark the items that you are returning on your Return Form, found at the bottom of your invoice that was included in your package.
  2. Package your return item(s) and completed return form.
  3. Ship your items back using the pre-addressed UPS return label we have included with your order for your convenience. This service is offered for returns coming from US addresses only. Attach the label to the outside of your package and drop it off at any UPS location. Please obtain the tracking # for your records. If you choose to use the included UPS label, a $7.50 fee will be deducted from your refund.

Alternatively, you may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities. Please make sure that your return is shipped to:

Attn: KUIU Returns
2029 East Monte Vista Ave
Vacaville, CA 95688

Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to your original form of payment. Refunds are generally processed within 5-7 business days from the day we receive your package.

While we are not able to do an even exchange, we can absolutely help you get a new size or color. We are happy to provide you with free shipping on your repurchase order. Please call us at 1-800-648-9717. We will do our best to get your new size or color out to you right away, provided the item is in stock. You will be charged for the new product on its way out to you and we will cover standard shipping for this order. Once we receive your return product, we will credit you for it within 5-7 business days.

You do not need a return authorization number (RA#).

If you do not have your Return Form, please include a printed copy of your email order confirmation. If this is not available, please include a note with your name and order number.

If you do not have your order #, you can log into your KUIU account here and go to your order history to find your order #. If you checked out as a guest, contact customer service at 1-800-648-9717 or at service@kuiu.com so we can help look up your order number.

If you lost the UPS return label that was included in your package, you may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities and obtain the tracking number for your records. Please make sure that your return is shipped to:

Attn: KUIU Returns
2029 East Monte Vista Ave
Vacaville, CA 95688

To make international returns easy, we have partnered with eShopWorld. To begin your return, visit our global site and click on the link to be directed to our international returns portal. Once there, please follow the steps provided.

For any international returns not managed by eShopWorld, please contact us at service@kuiu.com.

Yes. As long as your return falls under our return policy, you can bring your item to our Showroom to return. Please bring the online invoice, email confirmation, or order number with the item. We can issue you an in-store credit to put towards a new item in our Showroom the same day. If you prefer, we can also refund the card used to purchase or issue you a KUIU gift certificate that can be used at a future date online or in store. The refund will be processed within 5-7 business days from receiving as these are given to our returns department outside of the store. You will receive an email confirmation once the return is complete.

As long as your return falls under our return policy (link to return policy page), you can mail your item(s) back with a copy of your receipt and your name and phone # to our KUIU Showroom at:

ATTN: KUIU Showroom
1920 N Lincoln Suite 101
Dixon, CA 95620

Once we receive your package, we will contact you to complete the refund.

All KUIU Outlet purchases are final sale and are ineligible for a refund or exchange.

Please go to (https://www.kuiu.com/lifetime-warranty.html) for a more comprehensive explanation of our warranty guidelines.

If you believe your item is defective, please email pictures of the defect, a brief description and the order number to warranty@kuiu.com.

Yes. If you received a gift that you would like to return or exchange, please contact customer service at 1-800-648-9717 or at service@kuiu.com. We will need the original order # or the name of the person who gifted it to you, so we can better service you. We can issue you a gift certificate for the item or we can refund the amount paid to the original purchaser. This gift certificate can be used towards a future purchase of your choice.

At this time, we are only able to issue a refund to the credit card used on the original order. This is the standard process for online refunds and your bank or financial institution will route the funds to you as soon as they process your credit. If your return has not been processed yet, we can also issue you a KUIU Gift Certificate if you prefer. Please specify this on your return form when mailing in your item or call customer service at 1-800-648-9717.

  • If you return an item purchased with an Inner Circle rewards certificate, it will be returned as points to your account in the applicable amount.
  • If you paid for your purchase with a credit card and rewards, your refund will go back to the credit card first and the remaining amount will be issued in the form of points to your Inner Circle account.

Refunds are generally processed within 5-7 business days from the day we receive your package.

We recommend you keep your tracking # you received when you mailed back your return. You can use this to confirm your return was delivered. Your return will be processed within 5-7 business days from the date it shows delivered.

If you used the prepaid UPS return label that was included in your package and no longer have the tracking #, you can contact customer service at 1-800-648-9717 or service@kuiu.com for further assistance.

Yes. You will receive an email confirmation once your return is complete.

If you used our prepaid UPS return label that was included in your package, a $7.50 fee is deducted from your return. If you did not use the return label, and your refund amount does not seem correct, please contact us at 1-800-648-9717 or at service@kuiu.com so we can take a closer look.

Refunds are issued to the original form of payment used. If you paid for your purchase with a gift certificate, you will be refunded in the form of a gift certificate. If you paid for your purchase with a credit card and gift certificate, your refund will go back to the credit card first and the remaining amount will be issued in the form of a gift certificate.

Per our return policy, we are not able to process exchanges. If you need a different size or color, please give us a call at 1-800-648-9717. We will place a new order for you and will cover the standard shipping cost.