HASSLE FREE RETURNS
We believe in providing our customers with the highest quality product and want our customers to be 100% satisfied with their purchase. If you are not completely satisfied, you can return your item(s) within 60 days of the original purchase date for a refund if the item(s) are unworn with original tags attached. All KUIU Outlet purchases are ineligible for refund or exchange.
MAKING A RETURN:
1. Locate your Return Form (bottom half of your invoice) and mark the items that you are returning.
2. Package your return item(s) and completed return form.
3. We have included a pre-addressed FedEx SmartPost® return label with your order. This service is offered for returns coming from US addresses only. Attach this label to the outside of your package and schedule a FedEx pickup or drop it off at any FedEx or USPS location. Please obtain the tracking # for your records. If you choose to use the included FedEx label, a $7.50 fee will be deducted from your refund.
Alternatively, you may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities. Please make sure that your return is shipped to:
Attn: KUIU Returns Department
2029 East Monte Vista Ave.
Vacaville, CA 95688
Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to your original form of payment. Refunds are generally processed within 5 to 7 business days from the day we receive your package.
Need a different size or color? Please give our customer service team a call at 1-800-648-9717. We will place a new order for your exchange item(s) and waive the shipping fee on your new order. You will be billed at the time of your new order and we will process your refund once we receive your return. To send in your return, please follow the return instructions above.
For any returns not managed by eShopWorld, please contact us at firstname.lastname@example.org.
If you have any questions, please don’t hesitate to give us a call at 1-800-648-9717 or email us at email@example.com and we will be glad to help! You can also visit our FAQs page.