HASSLE FREE RETURNS AND EXCHANGES:
We believe in providing our customers with the highest quality product and want our customers to be 100% satisfied with their purchase. If you are not completely satisfied, you can return your item(s) within 60 days of the original purchase date for an exchange or refund if the item(s) are unworn with original tags attached.
MAKING A RETURN:
- Locate your Return Form (bottom half of your invoice) and mark the items that you are returning. If you don’t have your Return Form, please include a printed copy of your email order confirmation.
- Package your return item(s) and completed return form
You may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities. Please make sure that your return is shipped to:
Attn: KUIU Returns Department
2029 East Monte Vista Ave.
Vacaville, CA 95688
Once we receive your return, we will process it and issue a refund for your original purchase price (less the cost of shipping) to your original form of payment. Refunds are generally processed within 5 to 7 business days from the day we receive your package.
Need a different size or color? Please give our customer service team a call at 800-648-9717. We will place a new order for your exchange item(s) and waive the shipping fee on your order. You will be billed at the time of your new order and we will process your refund once we receive your return. To send in your return, please follow the return instructions above. Once we receive your return, we will issue a refund for the full purchase price to your original form of payment. Refunds are generally processed within 5 to 7 business days from the day we receive your package.