Won’t stand behind product
"I am disappointed with this tent and with Kuiu’s customer service. On the first use, multiple poles bent during normal setup and use. There was no abuse, high wind, or misuse; this occurred on the tent’s first outing. For a premium tent at this price, I expected better durability. Kuiu’s response was also disappointing. They declined warranty coverage, describing the bent poles as “normal wear and tear” and stating that because the tent is still functional, the poles do not qualify. As an engineer, I disagree. Once an aluminum pole yields and remains bent, its structural integrity is compromised. A pole that has permanently deformed on first use is not performing as designed, even if the tent can still be assembled. I have purchased a lot of Kuiu gear over the years because I expected high quality and reliable support. This experience has significantly reduced that trust. When you pay premium prices, you expect premium products and service. I did not receive that here. Based on this experience, I cannot recommend this tent and will be more cautious about buying additional Kuiu products."
