RETURN POLICY

We believe in providing our customers with the highest-quality product and want you to be 100% satisfied with your purchase. If you are not completely satisfied, you may return your item(s) within 60 days of the purchase date for a refund if the item(s) is/are unworn and clean with original tags attached. Returns containing pet hair, stains, or odors cannot be accepted.

KUIU Outlet purchases are Final Sale and not eligible for a refund or exchange.

MAKING A RETURN:

For International Returns (orders managed by eShopWorld):

We have simplified the international return process for orders shipped to all countries managed by eShopWorld. To return your order or items on your order, please CLICK HERE to be redirected to our online returns portal. You will need your order number that was provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase. Our Return Policy applies to all International orders.

  1. Log into the returns portal by using your order number and email address.
  2. Select the items you would like to return and the reason from the drop-down box.
  3. You will be provided with an address label to return the product directly back to the region return center. The label will contain instructions on how to return your package.

For international returns not managed by eShopWorld, please contact us at service@kuiu.com.

Once your return is received by eShopWorld, you will be issued a refund for the full purchase price of the items(s) (less the cost of shipping) to your original form of payment. Refunds are generally processed within 5-7 business days from the day your package is received.

NEED A DIFFERENT SIZE OR COLOR:

We are happy to help you place a new order. We will do our best to get your new products out to you right away, provided the item(s) is/are in stock. You will be charged for the new product on its way out to you. Once we receive your return product, we will credit you for it within 5-7 business days. Please follow the ‘Making A Return’ instructions above.

QUESTIONS:

If you have any questions, please don’t hesitate to give us a call at 1-800-648-9717 or email us at service@kuiu.com and we will be glad to help! You can also visit our FAQs page.

RETURN FAQs

Yes. We are able to accept returns within 60 days of your original purchase date for a refund if the item(s) is/are unworn/unused and clean with original tags. All outlet sales are final and not eligible for return or exchange.

For International Returns (orders managed by eShopWorld):

We have simplified the international return process for orders shipped to all countries managed by eShopWorld. To return your order or items on your order, please CLICK HERE to be redirected to our online returns portal. You will need your order number that was provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase. Our Return Policy applies to all International orders.

  1. Log into the returns portal by using your order number and email address.
  2. Select the items you would like to return and the reason from the drop-down box.
  3. You will be provided with an address label to return the product directly back to the region return center. The label will contain instructions on how to return your package.

For international returns not managed by eShopWorld, please contact us at service@kuiu.com.

Once your return is received by eShopWorld, you will be issued a refund for the full purchase price of the items(s) (less the cost of shipping) to your original form of payment. Refunds are generally processed within 5-7 business days from the day your package is received.

While we are not able to do an even exchange, we can absolutely help you get a new size or color. Please call us at 1-800-648-9717. We will do our best to get your new size or color out to you right away, provided the item is in stock. You will be charged for the new product on its way out to you and we will cover standard shipping for this order. Once we receive your return product, we will credit you for it within 5-7 business days.

Yes. You will be provided with a return authorization number when you complete the return process through our online returns portal. The return authorization will be in a bar-code format on the address label you receive.

If you do not have your order #, you can log into your KUIU account here and go to your order history to find your order #. If you checked out as a guest, contact customer service at 1-800-648-9717 or at service@kuiu.com so we can help look up your order number.

For any international returns not managed by eShopWorld, please contact us at service@kuiu.com.

Yes. As long as your return falls under our return policy, you can bring your item to our Showroom to return. Please bring the online invoice, email confirmation, or order number with the item. We can issue you an in-store credit to put towards a new item in our Showroom the same day. If you prefer, we can also refund the card used to purchase or issue you a KUIU gift certificate that can be used at a future date online or in store. The refund will be processed within 5-7 business days from receiving as these are given to our returns department outside of the store. You will receive an email confirmation once the return is complete.

As long as your return falls under our return policy , you can mail your item(s) back with a copy of your receipt and your name and phone # to our KUIU Showroom at:

ATTN: KUIU Showroom
1920 N Lincoln Suite 101
Dixon, CA 95620

Once we receive your package, we will contact you to complete the refund.

All KUIU Outlet purchases are final sale and are ineligible for a refund or exchange.

If the items or greyed out or unable to be selected, this means they are not able to be returned. This may be because they are outside of our 60 day return policy or are an outlet item.

Please go to (https://www.kuiu.com/global/lifetime-warranty.html) for a more comprehensive explanation of our warranty guidelines.

If you believe your item is defective, please email pictures of the defect, a brief description and the order number to warranty@kuiu.com.

At this time, we are only able to issue a refund to the original form of payment on the order. If you wish to return an item that was gifted to you, the refund will go back to the purchaser.

At this time, we are not able to issue a KUIU gift certificate for any returns from our global site.

Refunds are generally processed within 5-7 business days from the day we receive your package.

We recommend you keep your tracking # you received when you mailed back your return. You can use this to confirm your return was delivered. Your return will be processed within 5-7 business days from the date it shows delivered.

Yes. You will receive an email confirmation once your return is complete.

Per our return policy, we are not able to process exchanges. If you need a different size or color, please give us a call at 1-800-648-9717. We will be happy to place a new order for you.