GO TO Order FAQs


Once your order has been successfully placed, you will receive an email confirmation within minutes. If you do not receive an email, call us at 1-800-648-9717 before placing another order for the same merchandise to ensure you do not place duplicate orders.


Once your order ships, you will receive a shipping confirmation email with a tracking number. You may track your package by entering your tracking number into any search engine. Your tracking number will be recognized, and you will get a link to track your package. You can also go to www.UPS.com to track your package directly.

Please note: All orders are sent via UPS and supported by USPS when necessary.


We accept Visa, MasterCard, American Express, Discover, and valid KUIU gift cards with a maximum of only two gift cards per purchase. We also accept payment through PayPal.


Once your order has been placed, we are unable to make changes or cancel. Give us a call ASAP at 1-800-648-9717, and we will try to assist you however we are able to.


The first step is to check with the members of your household and close neighbors. If your package still isn’t turning up, the next step is to contact the local courier who dropped off the package. They will have the most up-to-date information for you. If you are still unable to find your package, give us a call at 1-800-648-9717. From there, we will work to resolve the issue as fast as possible.

The most common reason for an error is due to an incorrect billing address. Please verify the billing address you have entered matches the address on file with your bank or credit card. If the address is correct, give us a call at 1-800-648-9717 and we will help place your order.

Once an order is placed, we are unable to add or modify order details. If the order has not been processed by our warehouse, we will need to cancel and replace your order with the correct information. Please call us as soon as possible at 1-800-648-9717.

Cancellations are a time-sensitive matter as we try to ship your items as fast as possible. Please do not rely on email for us to cancel your order. Please call us as soon as possible at 1-800-648-9717 and we will do our best to accommodate you.

Yes, please create an account HERE. Once completed, email us from your military email address or provide a copy of any form of verification of service to military@kuiu.com.

Yes, please email us at guides@kuiu.com for more information.

Unless otherwise stated, only one promotional code can be used per order.

You can learn more about the installment and financing payment options we offer in partnership with Klarna HERE.