RETURN POLICY:

If you are not satisfied with your purchase, please contact us immediately at service@kuiu.com or during business hours Monday-Friday from 9:00AM-5:00PM PST at 855-367-5848. A return authorization (RA) number is required to initiate a return, exchange, or refund of the full purchase price. Returns, exchanges or refunds are subject to the below policy conditions.

RETURNS:

  • Must be returned to KUIU within 60 days of the original purchase date
  • Product must be unworn and in an unaltered, salable condition with tags attached
  • By law, product must be sent back clean
  • All returns must be associated with an RA number. Items returned without an RA number included will not be accepted. Please contact customer service for an RA number.

In the event of a refund, a credit of the full purchase price (shipping excluded) will be issued in the form of the original payment method. If you paid for your order with a combination of a gift certificate and a credit card, the refund will be credited to the gift certificate first and balance will then be refunded to the credit card. A refund issued to a credit card will appear on your statement within 1 to 2 billing cycles.

REPLACEMENT ORDER/RETURN:

  • Must be returned to KUIU within 60 days of the original purchase date
  • Product must be unworn and in an unaltered, salable condition with tags attached
  • By law, product must be sent back clean
  • All returns must be associated with an RA number. Items returned without an RA number included will not be accepted. Please contact customer service for an RA number.

To account for changes in inventory, the return/replacement process is executed in two steps:

  1. A new order is placed for the desired merchandise and a charge to your credit card or other desired payment method of choice is processed. You will receive an Order Confirmation email when the new order is placed.
  2. Authorized return merchandise is accepted, processed, and a credit of the full purchase price (shipping excluded) will be issued in the form of the original payment method.

Because item availability cannot be guaranteed at the time your return is received, we highly recommend placing a new order as soon as possible.

HOW TO PREPARE YOUR RETURN PACKAGE:

  • By law, product must be sent back clean
  • Clearly mark outside of package with assigned RA number
  • We highly recommend insuring your return package, as KUIU is not liable for packages lost in transit
  • Ship return packages to:

               KUIU Returns Department

               2029 East Monte Vista Ave.

               Vacaville, CA 95688

KUIU OUTLET RETURN POLICY:

All outlet sales are final and not eligible for return, exchange or warranty.